You Have a Question. We Have a Direct Answer.

We do not have a support ticket system. We do not have a chatbot. If you have a question, it gets answered by a person who understands freight automation — within one business day.

Before You Email

If your question is “will this work for my stack?” or “what tier do I need?” — the fastest path to an answer is the diagnostic, not an email thread. The diagnostic produces a stack-specific engineering brief in 24 hours that answers both questions with more precision than any back-and-forth conversation can.

→ Run the 4-Minute Diagnostic First

Direct Contact

Email: [your email address here]
Response SLA: Within 1 business day, Monday through Friday.
Time zone: East Africa Time (EAT, UTC+3)

What We Handle Directly

• Technical questions about TMS compatibility not answered by the diagnostic
• Partnership and referral partner inquiries
• Questions about your existing engagement or engineering brief
• Press and media inquiries
• Developer NDA and contractor applications

What We Do Not Handle by Email

• Pre-diagnostic sales consultations — run the diagnostic instead
• Custom scope requests outside the three fixed-price tiers — the Tier 3 audit covers this
• Urgent support outside business hours — active engagement clients have a direct escalation path through their Notion portal

The Respect Engineers is a boutique, founder-led operation. Every response comes from someone who understands what we build and why. We do not outsource client communication.